RETURNS POLICY

Last Updated: May 29, 2025

At AussieDresses.com, we want you to love your purchase. If you’re not completely satisfied, you may return eligible items under the following conditions.

WHAT YOU NEED TO KNOW

IN-STORE RETURNS

  • Full-priced items may be exchanged or credited within 14 days of purchase.
  • Items must be in original condition, unworn, unwashed, with all tags attached.
  • Proof of purchase is required.
  • Final sale & outlet items cannot be returned or exchanged.

ONLINE RETURNS

  • Store credit or exchange only for full-priced items returned within 21 days of order fulfillment.
  • Online credits are valid for 36 months and can only be used on AussieDresses.com.
  • Return shipping costs are the customer’s responsibility unless the item is faulty.

Non-Returnable Items:

  • Final sale (50%+ off)
  • Sample sale items
  • Accessories
  • Shapewear
  • Gift cards

HOW TO RETURN

  1. Submit a return request via our Returns Manager (linked here).
  2. Pack items securely in original packaging with all tags attached.
  3. Attach the return label (provided after approval) and ship back.
  4. Once received, processing takes 3 business days.

Faulty Items?

  • Contact us within 21 days with photos for assessment.
  • If confirmed faulty, we’ll arrange a repair, replacement, or refund.

CONSUMER GUARANTEES

Under Australian Consumer Law, you are entitled to:

  • A replacement or refund for major failures.
  • Repair or compensation for minor issues.

This policy does not limit your statutory rights.

OTHER IMPORTANT NOTES

  • Afterpay/Sezzle: Payments cannot be canceled after return.
  • Pre-orders: Non-cancellable; standard return policy applies.
  • Inventory discrepancies: If unavailable, we’ll offer a substitute or full refund.

For assistance, visit our Help Center or submit a request via our Contact Form.